Your Account

Navigating a Course

Course Completion and Certificates

On-demand courses allow 90 days from the date of registration to complete.

This does not apply to EMDR Basic Training courses.

Requesting an Extension

Download Your Certificate

Note: Certificates are not issued through Thinkific for every training. If your course uses a different system, your trainer will provide instructions.

Frequently-Asked Questions

  • I don't see my course on the Dashboard or Learner Hub.

    Are you logged in with the correct email? Are you on the correct Thinkific site? Are you on the Dashboard?

  • I'm not able to move to the next lesson.

    This can happen if the Complete & Continue button wasn't clicked, or a required quiz or lesson hasn’t been completed.

  • Why does my Course Progress show less than 100% if I have finished the course?

    In Thinkific, your progress is recorded only when each lesson is marked as complete. At the bottom of most lessons, you will see a Complete & Continue button. Selecting this button marks the lesson as complete and moves you to the next lesson in the course. If you finish a lesson but do not select Complete & Continue, the system may still show that lesson as incomplete, which can affect your overall course progress. To ensure your progress is recorded correctly, return to any lessons that appear incomplete and select Complete & Continue.

  • My training is over. Can I still download a certificate?

    Certificates are always available for download through your Account. You do not need access to the course to be able to download them.

  • How do I get additional assistance?

    You may email [email protected] for support. To help us assist you more quickly, please indicate that your question relates to Thinkific and provide the name of the course.